Refund policy

When you get your money back

Write to us within 30 days of your purchase and we will refund you in full if:

• the file will not download or open, and we cannot get a working copy to you;
• you received a different pattern from the one you bought;
• you bought the same pattern twice by mistake;
• the pattern has a mistake we cannot fix for you.

When we cannot refund

The patterns are digital files that you can download as soon as you have paid, and a downloaded file cannot be returned. So outside the cases above, for example if you changed your mind after downloading, we do not offer refunds.

If you live in the EU or the UK, you normally have 14 days to withdraw from an online purchase. For digital content this right ends once the download has started with your agreement. This policy does not take away any right that the law gives you.

How to ask

Email hello@bojacrochetgallery.com with the email address you paid with and the name of the pattern. We answer every message. Refunds are made through Polar, our checkout, to the card or account you paid with; your bank may take a few days to show it.

Problems with a download

Before anything else, try the download link in your receipt email or sign in to the customer portal as described on the thank-you page. If it still does not work, write to us and we will sort it out.